STAR STAYS SA 

TERMS & CONDITIONS

Last updated: 8 August 2026

These Terms & Conditions apply to bookings made directly with Star Stays SA ("Star Stays SA", "we", "us" or "our") for Serviced Accommodation in and around Freckleton and Preston, Lancashire, UK.

By making a booking with us, you ("you", "guest" or "lead guest") agree to these Terms & Conditions. Please read them carefully before making a booking.

1. About Star Stays SA

Star Stays SA provides furnished Serviced Accommodation for leisure guests, families, contractors and other visitors requiring short or extended stays. Our accommodation is intended to provide guests with a comfortable home-from-home experience and is not intended to be used as a permanent residence unless expressly agreed with us in writing.

2. Definitions For the purposes of these Terms:

"Booking" means a reservation made for accommodation provided by Star Stays SA.

"Lead Guest" means the person making the booking and accepting these Terms on behalf of themselves and any other guests staying at the property.

"Guest" means any person staying at the property under a confirmed booking.

"Property" means the Serviced Accommodation reserved by the guest.

"Stay" means the period for which the guest has booked the property.

"Booking Confirmation" means the confirmation issued by Star Stays SA confirming the booking details.

3. Making a Booking

Bookings may be made through our website, by telephone, email, booking platform or any other booking channel authorised by Star Stays SA.

The person making the booking must:

* Be at least 18 years old;

* Provide accurate and complete information;

* Have authority to make the booking;

* Ensure that all guests comply with these Terms & Conditions.

A booking is not confirmed until the required payment has been received and a Booking Confirmation has been issued by Star Stays SA. The Lead Guest is responsible for ensuring that all members of their party are aware of and comply with these Terms & Conditions. We reserve the right to decline a booking at our reasonable discretion.

4. Booking Information

When making a booking, you may be required to provide information including:

* Full name;

* Contact details;

* Number of guests;

* Arrival and departure dates;

* Identification or other information where reasonably required for security or legal purposes.

You are responsible for ensuring that all information provided is accurate. If any information changes before your stay, please notify us as soon as reasonably possible. 

5. Accommodation Prices

The total price of your accommodation will be displayed or communicated to you before your booking is confirmed. Unless otherwise stated, the booking price will include the accommodation and the facilities specifically described in the booking. Additional charges may apply where clearly stated, including charges relating to:

* Additional cleaning;

* Damage;

* Lost keys or access devices;

* Unauthorised guests;

* Smoking or vaping breaches;

* Unauthorised pets;

* Early check-in or Late check-out;

* Other breaches of these Terms & Conditions.

Any applicable additional charges will be communicated to the guest where reasonably possible.

6. Payment

Payment must be made in accordance with the payment terms provided at the time of booking. A booking may require full payment at the time of booking or a deposit followed by a balance payment, depending on the booking arrangements. Where a balance is due, the guest is responsible for ensuring that payment is made by the specified deadline. If payment is not received when due, we may cancel the booking and, where permitted by law and the applicable cancellation terms, retain any amount properly payable to us.

7. Cancellation by the Guest

Guests may cancel their booking by contacting Star Stays SA using the contact details provided on the booking confirmation or website.

Full refund -  A guest who cancels at least 7 days before the scheduled check-in date will be entitled to a full refund of the accommodation amount paid.

Cancellations within 7 days - Where a guest cancels less than 7 days before the scheduled check-in date, the booking may be non-refundable.

Any refund in these circumstances will be considered in accordance with the booking terms, circumstances of the cancellation and applicable consumer law. Where a booking has been made through a third-party booking platform, that platform's cancellation procedures and terms may also apply. Refunds will normally be made using the original payment method where reasonably practicable.

8. Cancellation by Star Stays SA

We reserve the right to cancel a booking in circumstances where this is reasonably necessary, including where:

* The property becomes unavailable due to circumstances outside our reasonable control;

* The property becomes unsafe or unsuitable for occupation;

* The guest has provided materially inaccurate information;

* The guest has breached these Terms & Conditions;

* Payment required under the booking has not been received;

* We reasonably believe the booking has been made fraudulently or for an unlawful purpose.

Where we cancel a booking through no fault of the guest, we will, where appropriate, offer an alternative accommodation arrangement or refund amounts paid for the affected accommodation. Nothing in these Terms limits any rights the guest may have under applicable law. 

9. Check-In and Check-Out

Check-in and check-out times will be provided in the Booking Confirmation or arrival instructions. Guests must check out by the stated check-out time unless a later check-out has been agreed with Star Stays SA in advance. Unauthorised late check-out may result in an additional charge where this causes us loss, expense, inconvenience or prevents us from preparing the property for another guest. Guests must follow all check-in and check-out instructions provided to them.

10. Occupancy

Only the number of guests stated on the booking may stay at the property unless Star Stays SA has agreed otherwise in advance. Guests must not exceed the property's maximum permitted occupancy. Unauthorised additional guests may result in additional charges and/or termination of the booking where appropriate. The Lead Guest is responsible for the conduct of everyone staying at or visiting the property.

11. Guest Responsibilities

Guests agree to:

* Treat the property, furnishings and equipment with reasonable care;

* Keep the property reasonably clean and tidy;

*Respect neighbours and the surrounding community;

* Comply with any property-specific rules;

* Use the property only for lawful purposes;

* Report damage, defects or maintenance issues as soon as reasonably possible;

* Secure the property appropriately when leaving;

* Return keys, access cards, remotes and other property belonging to Star Stays SA at the end of the stay;

* Follow reasonable instructions provided by Star Stays SA.

Guests must not do anything that causes unreasonable disturbance, damage, danger, nuisance or inconvenience to Star Stays SA, neighbouring properties or other people.

12. Parties, Events and Excessive Noise

Unless expressly agreed in writing by Star Stays SA, parties, events, gatherings or functions are not permitted at the property. Guests must not create excessive noise or behave in a way that causes nuisance or disturbance to neighbours. We operate a zero-tolerance approach to serious anti-social behaviour. A serious breach may result in the guest being required to leave the property without a refund, subject to applicable law. Where a breach results in additional costs, damage or complaints, the guest may also be responsible for those reasonable costs.

13. Smoking and Vaping

Unless specifically stated otherwise for a particular property, smoking and vaping are not permitted inside the accommodation. Guests must comply with any designated smoking arrangements provided for the property. Where smoking or vaping inside a property results in additional cleaning, deodorising, damage or other reasonable costs, the guest may be charged for those costs. 

14. Pets

Pets are only permitted where Star Stays SA has expressly confirmed that pets are allowed at the relevant property. Guests must not bring an animal to the property without prior approval. Where pets are permitted, additional conditions or charges may apply. Guests remain responsible for any damage, excessive cleaning or other reasonable costs caused by their pet. Nothing in these Terms is intended to restrict any rights relating to assistance dogs or other legally protected circumstances.

15. Damage, Loss and Additional Cleaning

Guests are responsible for taking reasonable care of the property and its contents during their stay.

Guests may be liable for reasonable costs resulting from:

* Damage to the property;

* Damage to furniture, fixtures, fittings or equipment;

* Missing or lost items;

* Lost keys or access devices;

* Unauthorised smoking or vaping;

* Unauthorised pets;

* Excessive cleaning beyond normal use;

* Unauthorised additional guests;

* Deliberate or negligent misuse of the property.

We will seek to notify the guest of any proposed charge and, where appropriate, provide details of the damage, loss or cost involved. We will not seek to impose charges that are unfair or disproportionate to the loss or cost reasonably incurred.

16. Security Deposits

Where a security deposit is required, the amount and payment arrangements will be communicated to the guest before or at the time of booking. The deposit may be used to cover reasonable costs arising from damage, loss, breaches of these Terms or other amounts properly payable by the guest. Subject to any legitimate deductions, the security deposit will be returned in accordance with the arrangements communicated to the guest. Where a deduction is proposed, Star Stays SA will provide reasonable information about the reason for the deduction.

17. Property Access

Star Stays SA respects the privacy of guests. We or our authorised contractors may need to access the property for legitimate purposes, including:

* Emergency situations;

* Necessary repairs or maintenance;

* Safety checks;

* Inspections;

* Addressing reported issues;

* Preparing the property;

* Other circumstances where access is reasonably necessary.

Where reasonably practicle, we will provide appropriate notice before entering the property. In an emergency or where there is a reasonable concern regarding safety or serious damage, access may be required without prior notice.

18. Maintenance and Problems During Your Stay

Guests should report maintenance problems, damage or other issues to Star Stays SA as soon as reasonably possible. We will make reasonable efforts to investigate and resolve reported problems within a reasonable timeframe. Some issues may depend on third-party contractors, utility providers or circumstances outside our reasonable control. Guests should not arrange significant repairs themselves without our prior approval, except where immediate action is reasonably necessary to prevent serious damage or danger.

19. Personal Belongings

Guests are responsible for their own belongings during their stay. Star Stays SA is not responsible for loss, theft or damage to personal belongings except where liability cannot lawfully be excluded or limited. Guests should take reasonable precautions to secure valuable belongings and should not leave valuable items unattended.

20. Internet and Utilities

Where Wi-Fi, heating, electricity, water or other utilities are provided, they are subject to availability and normal service conditions. We will make reasonable efforts to address service interruptions when they are brought to our attention. However, we cannot guarantee uninterrupted availability of utilities or third-party services where the interruption is outside our reasonable control. Guests must not use utilities, internet services or equipment for unlawful or abusive purposes.

21. Accommodation Description We aim to ensure that property descriptions, photographs and information displayed on our website are accurate and up to date. However, furnishings, décor, equipment and other minor details may occasionally change. Minor differences between photographs and the property as presented on arrival will not normally constitute a failure to provide the booked accommodation. Where a material change occurs, we will take reasonable steps to notify affected guests where appropriate.

22. Complaints

We want every guest to have a positive experience. If you have a problem during your stay, please contact Star Stays SA as soon as possible so that we have a reasonable opportunity to investigate and resolve the issue. Complaints should be made using the contact details provided in your Booking Confirmation or on our website. Where appropriate, we will investigate complaints fairly and respond within a reasonable timeframe.

23. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful. Subject to applicable law, Star Stays SA will not be responsible for losses that:

* Were not reasonably foreseeable;

* Were caused by circumstances outside our reasonable control; or result from the guest's own actions, omissions or breach of these Terms.

Guests remain responsible for their own conduct and for the conduct of anyone they permit to enter the property. Nothing in these Terms affects statutory rights that cannot legally be excluded or restricted.

24. Events Outside Our Reasonable Control

Star Stays SA will not be responsible for failure or delay in performing its obligations where this results from circumstances outside our reasonable control. Such circumstances may include, where applicable:

* Severe weather;

* Flooding;

* Fire;

*Major utility failures;

* Natural disasters;

* Government action or restrictions;

* Public health emergencies;

* Significant transport disruption;

* Industrial disputes;

* Serious property damage;

* Security incidents;

* Other exceptional circumstances that could not reasonably have been prevented. Where such circumstances affect a booking, we will take reasonable steps to communicate with affected guests and seek an appropriate solution.

25. Website Content

We make reasonable efforts to ensure that information on the Star Stays SA website is accurate and up to date. However, we do not guarantee that the website will always be available, error-free or free from technical issues. Website content, including photographs, descriptions, text and branding, belongs to or is used lawfully by Star Stays SA and must not be copied, reproduced or commercially used without permission.

26. Privacy and Personal Information

When you make an enquiry or booking, we may collect and process personal information necessary to manage your booking and provide accommodation services. Personal information will be handled in accordance with our Privacy Policy. Our Privacy Policy explains what information we collect, why we collect it, how we use it and the rights available to individuals under applicable data protection law.

27. Third-Party Booking Platforms

Where a booking is made through a third-party platform, the platform's own terms, policies and payment arrangements may also apply. Where there is a conflict between these Terms and the third-party platform's terms, the applicable terms will depend on the nature of the booking and the requirements of applicable law. Guests should review the terms provided by the relevant booking platform before confirming a reservation.

28. Children and Families

Families are welcome at Star Stays SA where the selected property is suitable for children. The Lead Guest is responsible for ensuring that children are appropriately supervised and that the accommodation is used safely. Guests should review property-specific information regarding beds, cots, stairways, balconies, outdoor areas and other facilities before booking where relevant.

29. Contractors and Extended Stays

Our accommodation may be suitable for contractors and guests requiring longer stays. Where a booking is made for an extended period, additional terms may apply and will be communicated before the booking is confirmed. Unless expressly agreed otherwise in writing, a Serviced Accommodation booking does not create a tenancy or permanent right of residence. Guests must not use the accommodation as their registered business premises or permanent residential address without prior written agreement.

30. Right to Terminate a Stay

Where a guest seriously breaches these Terms, causes significant damage, engages in unlawful activity, creates serious nuisance or poses a risk to people or property, Star Stays SA may take appropriate action, including requiring the guest to leave the property, subject to applicable law. Where termination results from the guest's breach, the guest may not be entitled to a refund and may remain responsible for reasonable losses or costs caused by the breach.

31. Changes to These Terms

We may update these Terms & Conditions from time to time. The version applicable to a booking will generally be the version in force when the booking was made, unless a change is required by law or is otherwise agreed with the guest. The latest version will be published on our website.

32. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Where permitted by law, disputes will be subject to the jurisdiction of the courts of England and Wales. Nothing in these Terms affects any mandatory consumer rights or protections that apply to you under UK law.

33. Your Statutory Rights

Nothing in these Terms is intended to remove or restrict any rights you may have as a consumer that cannot legally be excluded or restricted. Where applicable, statutory rights and protections will continue to apply.

34. Contact Us

If you have any questions about these Terms & Conditions, your booking or your stay, please contact us:

Star Stays SA

Email: starstayssa@outlook.com

Telephone: 07356295995

Website: www.starstayssa.co.uk

Booking Confirmation

By completing a booking with Star Stays SA, you confirm that:

* You have read and understood these Terms & Conditions;

* The information you have provided is accurate;

* You are authorised to make the booking;

* You agree to comply with these Terms & Conditions;

* You will ensure that all other guests in your party comply with the applicable property rules.

Thank you for choosing Star Stays SA. We look forward to welcoming you.