Privacy policy
STAR STAYS SA
PRIVACY & DATA PROTECTION POLICY
Last updated: 8 August 2026
At Star Stays SA, we respect your privacy and are committed to protecting your personal information. This Privacy & Data Protection Policy explains how we collect, use, store and protect personal information when you visit our website, make an enquiry, make a booking, stay at one of our properties, or otherwise communicate with us. Star Stays SA operates Serviced Accommodation in Freckleton and Preston, Lancashire, UK, providing accommodation for leisure guests, families, contractors and other visitors.
1. Who We Are
For the purposes of applicable UK data-protection legislation, the organisation responsible for your personal information is:
Star Stays SA
Email:starstayssa@outlook.com
Telephone: 07356 295995
Website:
www.starstayssa.co.uk
In this Privacy Policy, "Star Stays SA", "we", "us" and "our" refer to Star Stays SA. If you have any questions about how we use your personal information, please contact us using the details above.
2. What Personal Information We Collect
Depending on how you interact with us, we may collect some or all of the following information:
* Full name;
* Email address;
* Telephone number;
* Billing or correspondence address;
* Booking details;
* Check-in and check-out dates;
* Number of guests;
* Information about other members of your booking party;
* Payment and transaction information;
* Information provided when contacting us;
* Information contained in enquiries, complaints or other correspondence.
Information collected when you use our website.
Depending on the website technology and services we use, we may collect information such as:
* IP address;
* Browser type;
* Device type;
* Operating system;
* Approximate location;
* Website pages visited;
* Date and time of visits;
* How you arrived at our website;
* Website interaction information;
* Cookie and similar technology information.
Some of this information may be collected automatically through cookies or similar technologies.
3. Booking Information
When you make a booking with Star Stays SA, we need to collect information necessary to process and manage your reservation. This may include:
* Your name;
* Contact information;
* Booking dates;
* Number of guests;
* Property booked;
* Payment information;
* Arrival and departure information;
* Relevant communication relating to your booking.
We may also request identification or additional information where reasonably necessary for security, fraud prevention, legal or operational purposes. We will only request information that is reasonably necessary for the relevant purpose.
4. Information About Other Guests
If you make a booking on behalf of other people, you should only provide their personal information where you are authorised to do so. You are responsible for ensuring that members of your booking party are aware that their information may be provided to Star Stays SA and processed in accordance with this Privacy Policy.
5. How We Use Your Information
We may use your personal information for the following purposes:
Managing bookings To:
* Process and confirm reservations;
* Contact you regarding your booking;
* Provide check-in and check-out information;
* Provide information about your accommodation;
* Manage payments;
* Deal with changes or cancellations;
* Provide customer support.
Providing our services, we may use your information to:
* Prepare accommodation for your arrival;
* Communicate important information during your stay;
* Respond to requests;
* Address maintenance or accommodation issues;
* Handle complaints;
* Provide relevant assistance.
Business administration, we may use information to:
* Maintain business records;
* Process accounts and payments;
* Prevent fraud;
* Recover outstanding amounts;
* Protect our property and business;
* Manage disputes;
* Obtain professional advice where necessary.
Legal and regulatory purposes, we may process information where necessary to:
* Comply with legal obligations;
* Respond to lawful requests from authorities;
* Establish, exercise or defend legal claims;
* Protect the rights, property or safety of Star Stays SA, our guests or others.
Website improvement, we may use technical and website information to understand how visitors use our website and to improve its performance, security and functionality.
6. Our Lawful Bases for Processing Under UK data-protection law, we need a lawful basis for processing personal information. Depending on the circumstances, we may rely on one or more of the following:
Contract - We may need to process your information to enter into or perform a booking contract with you. For example, we need your contact and booking details to confirm and manage your accommodation.
Legal obligation - We may process information where necessary to comply with a legal or regulatory obligation.
Legitimate interests - We may process information where it is reasonably necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include managing our accommodation business, preventing fraud, maintaining security, dealing with disputes and improving our services.
Consent - Where required, we may ask for your consent before processing your information for a particular purpose. Where processing is based on consent, you may withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.
7. Payment Information
Payments may be processed through third-party payment providers. Where you make a payment through an external payment provider, your payment information may be processed directly by that provider in accordance with its own privacy policy and terms. Star Stays SA will only retain payment information where reasonably necessary for legitimate business, accounting, legal or record-keeping purposes. We do not intend to store full payment card details unless this is specifically required and lawfully managed.
8. Who We Share Information With
We will not sell your personal information. We may share information with trusted third parties where reasonably necessary to operate our business and provide your accommodation. These may include:
* Payment providers;
* Booking platforms;
* Website hosting providers;
* Website and technology providers;
* Property management or booking software providers;
* Cleaning and maintenance contractors;
* Locksmiths or access-control providers;
* Professional advisers such as accountants, insurers or solicitors;
* IT and security providers;
* Government bodies, regulators or law-enforcement agencies where legally required. Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate data-protection and security arrangements are in place.
9. Third-Party Booking Platforms
If you book accommodation through a third-party platform, such as an online accommodation or travel booking service, that platform may collect and process your personal information under its own privacy policy. Information necessary to fulfil your booking may be shared with us by the relevant platform. You should review the privacy policy of the platform you use to understand how it handles your personal information.
10. International Transfers
Some service providers we use may process personal information outside the United Kingdom. Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data-protection law. This may include using an adequacy decision or appropriate contractual or other safeguards where required.
11. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against:
* Unauthorised access;
* Loss;
* Misuse;
* Accidental destruction;
* Unauthorised disclosure;
* Alteration.
Access to personal information is restricted to people and service providers who reasonably need it for legitimate business purposes. However, no online system or method of electronic transmission can be guaranteed to be completely secure.
12. How Long We Keep Your Information
We will only retain personal information for as long as reasonably necessary for the purposes for which it was collected. The length of time we retain information will depend on the type of information and why we need it. For example, booking and financial records may need to be retained for longer periods to meet accounting, tax, legal or regulatory requirements. When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.
13. Cookies
Our website may use cookies and similar technologies. Cookies may be used to:
* Make the website function correctly;
* Remember preferences;
* Understand website usage;
* Improve website performance;
* Analyse traffic;
* Support marketing or advertising activities where applicable.
Where consent is required, we will ask for your permission before placing non-essential cookies on your device. You can manage certain cookie preferences through your browser and, where available, our website's cookie-management tool.
14. Marketing Communications
We may occasionally wish to send you information about Star Stays SA, including offers, promotions, accommodation updates or other marketing communications. Where required by law, we will only send electronic marketing communications where we have a lawful basis to do so, including your consent where appropriate. You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us. We will continue to send essential service communications where necessary to manage an existing booking, even if you have opted out of marketing.
15. Your Data Protection Rights
Under applicable UK data-protection law, you may have rights including:
Right of access - You may request a copy of personal information we hold about you.
Right to rectification - You may ask us to correct inaccurate or incomplete personal information.
Right to erasure - In certain circumstances, you may ask us to delete your personal information.
Right to restrict processing - In certain circumstances, you may ask us to restrict how we process your personal information.
Right to data portability - In certain circumstances, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format.
Right to object - You may have the right to object to certain types of processing, including processing based on legitimate interests and certain forms of direct marketing.
Right to withdraw consent - Where we rely on consent as our lawful basis for processing, you may withdraw your consent at any time. These rights are subject to certain legal conditions and exemptions, meaning they may not apply in every circumstance.
16. How to Exercise Your Rights
If you wish to exercise any of your data-protection rights, please contact us. We may need to request additional information to verify your identity before responding to certain requests. We will normally respond to a valid request within the timeframe required by applicable data-protection law.
17. Complaints About Your Personal Information
If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate and resolve your concern. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator. You can find information about the ICO and how to make a complaint on the ICO's website.
18. Children's Information
Our accommodation may be suitable for families with children. We do not knowingly collect children's personal information for unnecessary purposes. Where information relating to children is required for a legitimate booking or operational purpose, it will be handled appropriately and only to the extent reasonably necessary.
19. Links to Other Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
20. Changes to This Privacy Policy
We may update this Privacy & Data Protection Policy from time to time to reflect changes in our business, technology, legal requirements or data-processing practices. The latest version will be published on our website with the relevant "Last updated" date. We encourage you to review this policy periodically.
21. Contact Us
If you have questions about this Privacy & Data Protection Policy or how Star Stays SA handles personal information, please contact us.
Your Privacy Matters
At Star Stays SA, we are committed to treating your personal information responsibly and respectfully. We only collect and use information where we have a legitimate reason to do so, take reasonable steps to protect it, and respect the rights available to you under applicable UK data-protection law.
Thank you for trusting Star Stays SA with your stay and your information.